If you've set up an auto-filled content schedule but your queue appears empty, don’t worry! This is usually caused by a mismatch between your selected schedule accounts and your content's default publishing accounts.
This article will walk you through how to troubleshoot and fix the issue.
Step 1: Check for Account Mismatch Between Schedule and Content
One of the most common reasons your schedule queue isn’t filling is that the accounts selected in the schedule do not match the default publishing accounts set on your content.
Example:
If your schedule is set to publish to Instagram and Facebook, your content must also have Instagram and Facebook set as its default publishing accounts.
How to Fix Default Publishing Account Mismatch
Follow these steps to update the publishing settings on your content:
Go to your Content Library.
Find a content item that should appear in your schedule.
Click the three dots (⋮) in the upper right corner of the content tile.
Select the Accounts list
Make sure the default accounts match the accounts in your schedule (e.g., Instagram and Facebook).
Click Update.
Your content should now appear in your scheduled queue!
Bonus Tip: Update Default Accounts for Multiple Items Using Bulk Operations
If you need to update several pieces of content at once, you can use Bulk Operations:
In the Content Library, click the gear icon ⚙️ in the center of the screen.
Select Bulk Operations.
Choose Select Default Accounts.
Click Select Content.
You can now:
Individually select content items
Or choose an entire category from the left-hand side
Click Add Items.
Choose the appropriate default publishing accounts.
Click Add Default Account.
Your content should now successfully auto-fill into your schedule queue!
Still Not Seeing Content in the Queue?
If content still isn’t showing:
Double-check that both category tags and default accounts match the schedule settings
Confirm that the content is active and not archived or expired