If you're experiencing issues where a video appears as a still image or a cloud link instead of playing directly in your post, the problem likely stems from how the video was originally uploaded to the platform. This is a common issue caused by unsupported file formats or incorrect upload settings.
These errors often result in:
- A static image instead of the intended video
- A clickable cloud URL link rather than an embedded video preview
Now you've successfully uploaded your video!
How to Fix Video Upload Issues
If you've successfully uploaded your video but still notice issues with playback or formatting, it's essential to verify that your file meets all technical requirements for video uploads.
Here are the recommended video upload specifications to ensure smooth playback across platforms:
- Format: MP4 (MPEG-4 Part 14)
- Requirements:
- No edit lists
moov atommust be placed at the front of the file
- Codec: AAC
- Sample rate: Up to 48kHz
- Channels: Mono or stereo (1 or 2 channels)
- Codec: H.264 or HEVC
- Scan: Progressive scan only
- GOP: Closed Group of Pictures (GOP)
- Chroma Subsampling: 4:2:0
- Supported range: 23–60 frames per second (FPS)
- Maximum resolution: 1080 x 1920 (Full HD vertical video)
- Aspect ratio range:
- Minimum: 4:5
- Maximum: 16:9
- Video bitrate: 5 Mbps (recommended)
- Audio bitrate: 128 kbps
- Minimum: 3 seconds
- Maximum: Depends on the platform you're posting to. (See our [Platform Posting Guide] for details.)
- 512 MB
Final Tips
To avoid video publishing errors:
- Always export your video in MP4 format with the correct codecs and specs.
- Double-check that your video meets all platform-specific limits (resolution, size, duration).
- Upload from a stable internet connection to prevent file corruption.
By following these guidelines, you’ll reduce the chances of your video turning into a still image or posting incorrectly as a cloud link.