We’re here to help! Below are the best ways to get support, depending on what you need assistance with.
Chat With Cloudy (Live Chat Support)
You can access live chat directly within the platform.
When you start a chat, you’ll first meet Cloudy, our support assistant bot. Cloudy is designed to:
- Answer common questions
- Provide relevant help articles
- Share step-by-step video tutorials
- Guide you to the right resources quickly
How to Get the Best Help From Cloudy
For the most accurate support, provide:
- A clear and specific question
- Details about what you're trying to accomplish
- Any relevant error messages
Example:
Instead of saying “It’s not working”, try:
“I’m trying to connect a Facebook page in Linked Accounts and I receive a permissions error.”
If Cloudy is unable to resolve your issue, you’ll be routed to a live support agent if one is available.
Submit a Request Through the Support Portal
You can submit a support ticket directly through our Support Portal.
Accessing and Using the Cloud Campaign Support Portal
This guide walks you step-by-step through how to log in and submit a request.
Using the Support Portal allows you to:
- Track your open tickets
- View past requests
- Communicate directly with our support team
- Keep all case communication organized in one place
For faster assistance, please include:
- The name of the affected brand/account
- Screenshots (if applicable)
- A detailed description of the issue
- Steps to reproduce the problem (if possible)
The more detail you provide, the faster we can assist you.
Email Our Support Team
For general troubleshooting or technical questions, you can email:
customersupport@cloudcampaign.com
This is a great option if:
- You’re experiencing an error
- Something isn’t working as expected
- You need help connecting accounts
- You have platform-related questions
When reaching out via email, please include as much detail as possible (brand name, screenshots, and a description of the issue) to help us resolve your request quickly.
Browse Our Full Knowledge Base
You can also explore our complete Knowledge Base for step-by-step help articles and video tutorials:
This is a great place to find:
- Platform walkthroughs
- Feature explanations
- Troubleshooting guides
- Video tutorials
Contact Your Customer Success Manager (CSM)
If you’ve been onboarded or contacted by a Customer Success Manager, they are your go-to resource for:
- Questions about new features
- Plan upgrades or changes
- Billing inquiries
- Account optimization and best practices
- Strategy guidance
Your CSM has direct insight into your account and can provide personalized support.
If you're unsure who your CSM is, check your inbox for previous outreach from our team.
Need Help Choosing?
- Account strategy or billing? → Contact your CSM
- Technical issue or error? → Submit a ticket through the Support Portal or email Support
- Quick question? → Start a Chat with Cloudy
We’re committed to making sure you get the help you need — quickly and efficiently.