The Cloud Campaign Support Portal makes it easy to submit requests, track your tickets, and communicate with our support team. This guide walks you through signing in, viewing tickets, and submitting new requests.
Accessing the Support Portal
To get started, visit:
https://cloudcampaignsupport.zendesk.com/
Signing In
In the top-right corner, click Sign in.
If you don't already have an account, at the bottom of the page, select Sign up.
If you have created a support request previously or your email is already registered, select Get a password.
Check your email for a verification link.
⚠️ You won’t be able to view your requests until you verify your account.
Viewing Your Support Tickets
Once signed in, you can view your tickets anytime:
Click your user profile in the top-right corner.
Select Requests.
From here, you can view all tickets you’ve opened under My Requests.
Ticket Details
Opening a ticket shows the full conversation history and allows you to reply directly. The right-hand panel displays key details, including:
Priority – Low, Normal, High, Urgent
Description – A short summary of the request
Business Impact – Notes on how your clients are affected by this issue
Status Summary – An overview of current progress and next steps
Ticket Statuses
Here’s what each status means:
Assigned – A team member is working on the ticket
Awaiting your reply – We’re waiting for your response
Under Review – The request is being reviewed for roadmap placement
In Development – A fix is actively being developed
Planned – This item has been scheduled onto our roadmap
Pending Release – A fix is ready and will be included in the next release
Solution Provided – A solution has been shared; awaiting your confirmation
Solved – The ticket is fully resolved
Submitting a Ticket
You can submit requests in two ways:
Email – Send to customersupport@cloudcampaign.com
Support Portal – Click Submit a request at the top right of the portal
When submitting through the portal, you’ll be asked to choose a form:
Standard Ticket Form – For general issues or questions
Post Failures Form – For issues related to post failures
Still need help?
If you have trouble signing in, viewing your requests, or submitting a ticket, our team is ready to assist.
Contact us at customersupport@cloudcampaign.com, and we’ll be happy to help.