If you believe you were charged for a subscription period during which your Cloud Campaign account was not used, you may request a refund review.
Please note that refund requests are evaluated on a case-by-case basis and are not guaranteed.
Refund Eligibility
Cloud Campaign may review refund requests for the most recent billing period only.
For example, if you were billed in March and would like to request a refund, we may be able to review the March charge. Refunds for older billing periods are generally not eligible for review.
Each refund request is evaluated individually based on account activity, billing history, and account status.
Account Cancellation and Future Charges
If your Cloud Campaign subscription has been canceled, no future subscription charges will be incurred.
Canceling your account prevents future billing but does not automatically generate a refund for previous charges.
If you believe a charge was made in error, please submit a refund request for review.
How to Request a Refund Review
If you would like a charge reviewed, please contact:
- Cloud Campaign Support
- Your Customer Success Manager (CSM)
When submitting your request, please include:
- The email address associated with the account
- The billing period in question
- A brief explanation of the request
- Any relevant account or billing details
Our team will review the request and follow up with any next steps.