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How to Resolve the Instagram Error: “The requested resource does not exist”

Updated

If you're seeing the error “The requested resource does not exist” when trying to post to Instagram through Cloud Campaign, this typically points to a permissions or connection issue between Instagram, Facebook, and Cloud Campaign.

Follow the steps below to troubleshoot and resolve this error.

 

Step 1: Confirm Instagram is Connected to a Facebook Page

Instagram business accounts must be properly connected to a Facebook Page to function through Cloud Campaign. To confirm this:

  1. Go to your Facebook Page.
  2. Click Settings in the left-hand menu.
  3. Select Linked Accounts or Instagram.
  4. Ensure the correct Instagram Business Account is connected.
    • If not, follow the prompts to link it.

 Pro Tip: You must have Admin access to both the Facebook Page and the Instagram account to manage these connections

 

Step 2: Refresh Instagram Connection in Cloud Campaign

After confirming the correct link: 

  1. Go to your Cloud Campaign workspace.
  2. Navigate to Brand Settings > Linked Accounts.
  3. Find your Instagram account and click Add New.
    • You’ll be asked to log in with your Facebook profile that has Admin permissions.

Make sure you're logged into the correct personal Facebook account before refreshing.

 

 

 Step 3: Reauthorize Cloud Campaign in Facebook Business Integrations

If refreshing doesn't solve the issue, you may need to Reset Cloud Campaign’s permissions:

  1. Log in to facebook.com using the personal Facebook account linked to your Page.
  2. Go to Settings & Privacy > Settings > Business Integrations
    Or visit this direct link.
  3. Find Cloud Campaign in the list.
  4. Click View and Edit and ensure all Pages and permissions are checked.
  5. If no pages appear, remove the integration and then:
    • Return to Cloud Campaign.
    • Refresh your Instagram account to relink and grant all permissions again.

 

Step 4: Reconvert Instagram to Business Account (if necessary)

If you're still experiencing the error:

  1. Open the Instagram app.
  2. Switch your account to a Personal profile.
  3. Then reconvert it back to a Business profile.
  4. Return to Cloud Campaign and refresh the Instagram connection.

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