If you're experiencing permissions issues when linking Facebook or Instagram accounts, resetting your Meta permissions can often resolve the problem.
Follow these steps to reset:
Step-by-Step Instructions
1. Log into Your Personal Facebook Account
Make sure you're logged in as the personal Facebook account that has admin access to the Pages you're working with.
- Go to facebook.com
- Click your profile icon (top right)
- Select Settings & Privacy > Settings
2. Remove Cloud Campaign from Business Integrations
- In the left menu, scroll down and click Business Integrations
- Find Cloud Campaign in the list
- Click Remove, then confirm by clicking Remove again
3. Re-Link Your Accounts via Cloud Campaign
Once removed, do not manually re-add Cloud Campaign via Facebook.
Instead, return to Cloud Campaign and initiate the linking process from there (e.g., connecting a Facebook or Instagram account).
Tip: Resetting Meta permissions is often the fastest way to fix "Insufficient Permissions" or failed account link errors.