If you're seeing the error:
"The authenticated user doesn't have permissions to upload and set custom video thumbnails" while posting to YouTube—don’t worry, it’s a quick fix!
Step-by-Step Fix
-
Verify Your YouTube Account
- Visit this link to verify your YouTube channel with a phone number.
- Verifying unlocks the ability to upload custom thumbnails.
-
Reconnect Your YouTube Account
- After verifying your number, re-add your YouTube account to Cloud Campaign.
- Follow the steps outlined in this article for reconnecting your account.
Still Having Issues?
If you’ve completed the steps above and the error persists:
- Reach out to our Support Team via the in-app chat or customersupport@cloudcampaign.com
Note: YouTube requires verification for accounts to gain access to certain features like custom thumbnails—this is a YouTube restriction, not a Cloud Campaign limitation.