If you’re using a white-labeled Cloud Campaign account, you may want to offer your own support chat so your clients can reach your team directly—instead of contacting Cloud Campaign Support. Follow the steps below to integrate your own live chat.
Note: Cloud Campaign currently supports Crisp as the only compatible chat integration. Other chat platforms are not supported at this time.
Step-by-Step: Connect Crisp Chat to Your White-Labeled Account
1. Go to Account Settings
From your dashboard, click on your name in the top-right corner of the screen, then select Account Settings.
2. Access the White Label Tab
Inside Account Settings, click on the White Label tab and scroll to the Chat App section.
3. Add Your Crisp Website ID
In the Chat App section, paste your Crisp Chat/Website ID, which you can find by logging into your Crisp account and navigating to your workspace settings.
Once the ID is saved, your Crisp chat bubble will automatically appear in the bottom-right corner of the screen for all users—replacing Cloud Campaign’s default support chat.
That’s it! You’ve now set up a branded, client-facing support experience using your Crisp chat integration.